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An unparalleled level of customer support.
The HomeTracker Support Team is ready to provide
implementation and on-going support to ensure ease of use and success
with our applications. |
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Customer Service
HomeTracker values our customers and is
committed to the very best in customer service and support. HomeTracker
Support (HTS) can be accessed via the Web, email or phone by contacting
a representative in our service center in Dallas, Texas.
Our support team members are experts at integrating HomeTracker
into your business, so that your IT team doesn’t have to
be. Since HomeTracker is a Web-based application and not an "off-the-shelf"
product, you will always have the latest upgrades without all
the usual IT worries or expenses. The HomeTracker service constantly
evolves to satisfy our customers' needs, and you always have the
latest service upgrades along with all of its benefits.
Self-Help Information
HomeTracker includes on-line help and
FAQs. A list of new enhancements and updates can be found in the
System Messages section of the application. Additionally, service
notifications are also posted on HomeTracker informing users of
the next scheduled maintenance window, as well as any current
issues pertaining to the service.
Contact Assisted Help
During regular business hours, your company
Designated Contact(s) can submit issues via email or phone. Our
HTS team will respond within one business day with an update or
resolution to your question. HTS is fully dedicated to the product
and the browsers used to access our service. Unlike most help
desk organizations that are required to support multiple systems,
our engineers are focused on providing dedicated support of HomeTracker
to enable us to resolve your issues quickly and completely.
Implementation Services
HomeTracker offers the following services to
assist customers in analyzing, configuring and deploying our applications
within your company:
Environmental Analysis
Assisting customers in identifying support
requirements, integration strategies, customization strategies, and
assisting with connectivity analysis.
Data Integration
Helping the customer integrate existing data
throughout the enterprise into the HomeTracker applications to provide
for ease of use and reduced implementation time.
Plug-in Development
Developing strategies and supporting efforts
necessary to integrate existing systems into HomeTracker applications.
Process Modeling Development
Providing the customer with knowledge
and skills supporting the development of workflow processes to fully
utilize the HomeTracker applications.
Training Services
Assisting customers in development, delivery
and maintenance of training. Also, delivery of specialized training,
and training for customers who do not have internal training capabilities.
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© 2000 -
HomeTracker LP. All rights reserved.
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U.S. Patents: http://www.firstprestonht.com/patents/ U.S. Patent Pending. |
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